Introduction
At CrownFluence, we are committed to fostering trust and accountability between brands and influencers on our platform. The CrownFluence Guarantee is designed to support dispute resolution, ensuring a fair process for handling issues related to campaign obligations, deliverables, and payments. This Guarantee does not cover refunds except in specified cases as outlined below.

1. Purpose of the CrownFluence Guarantee
The CrownFluence Guarantee is intended to mediate disputes between brands and influencers when campaign terms are not met. Our goal is to provide both parties with a neutral solution to ensure that campaigns are completed and payments are fulfilled as agreed upon.

2. Scope of the CrownFluence Guarantee
The CrownFluence Guarantee applies to situations where:

• For Brands: An influencer fails to deliver on campaign requirements, such as missing deadlines, not fulfilling agreed-upon deliverables, or not meeting campaign quality standards.

• For Influencers: A brand fails to make a scheduled payment for completed work or does not fulfill the terms specified in the campaign agreement.

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This Guarantee is strictly for mediation and does not imply a right to automatic refunds or payment collection. Refunds will only be issued in cases where a party can provide sufficient evidence of non-compliance with the agreed-upon campaign terms.

3. Conditions for Eligibility
To qualify for the CrownFluence Guarantee, the following conditions must be met:

• Campaign Agreement Compliance: Both brands and influencers must have adhered to the terms specified in the campaign agreement, including deadlines, deliverables, and quality standards.
• Documentation: The disputing party must provide documented evidence, such as screenshots, email communications, contracts, and proof of deliverables, to support their claim.
• Timely Dispute Submission: Disputes must be submitted within 14 days of the campaign’s end date or payment due date, whichever is applicable.

4. Reasonable Reasons for Dispute

The CrownFluence Guarantee covers disputes that arise from the following legitimate reasons:

• Non-Delivery of Agreed-Upon Content: The influencer fails to produce or publish the content as specified in the campaign agreement, such as missing a set deadline or not posting to agreed platforms.

  • Example: An influencer was contracted to post a promotional video on Instagram by a specific date, but they missed the deadline without providing notice or a valid reason.
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• Failure to Meet Content Requirements: The influencer delivers content, but it does not meet the agreed-upon standards or specific campaign requirements, such as including mandatory hashtags, product mentions, or required visuals.

  • Example: A brand requested a specific product placement and message in the post, but the influencer did not include these elements, deviating from the campaign guidelines.
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• Non-Payment by the Brand: The influencer has completed the required work and provided proof of deliverables, but the brand does not make payment within the agreed-upon timeframe.

  • Example: An influencer completed a campaign as requested, submitted all deliverables, and provided proof, but the brand delays payment without a valid reason.
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• Breach of Agreement Terms: Either the brand or influencer fails to adhere to other specific terms in the campaign agreement, such as exclusivity clauses, specified usage rights, or timeline requirements.

  • Example: The influencer posts a competing brand’s product during the campaign, breaching an exclusivity clause in the contract.

5. Examples of Disputes That Do Not Qualify

Certain disputes fall outside the scope of the CrownFluence Guarantee and will not qualify for mediation or refunds. Non-qualifying disputes include:

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• Creative Differences: Disputes arising from subjective opinions about the quality or style of content do not qualify if the influencer met the specified campaign requirements.

  • Example: A brand dislikes the influencer’s choice of background or style in a video, but these were not specified in the original campaign agreement.
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• Minor Missed Deadlines: If an influencer posts content slightly outside the specified timeframe but promptly communicates and resolves the issue, this may not qualify as a dispute.

  • Example: An influencer posts content one day late due to an unexpected event and informs the brand immediately. If the delay doesn’t impact the campaign, it may not be eligible for dispute resolution.
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• Partial Compliance without Clear Terms: Disputes based on unclear or ambiguous terms that were not explicitly agreed upon in the campaign contract do not qualify.

  • Example: A brand assumed the influencer would post on multiple social media channels, but only one channel was listed in the agreement.
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• Unpaid Platform Fees or Additional Charges: Disputes involving non-payment of CrownFluence platform fees, subscription fees, or processing fees are outside the scope of the Guarantee.

  • Example: A user disputes a transaction fee charged by CrownFluence after the campaign was completed, but this fee is standard and agreed upon at registration.
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• Personal Grievances Unrelated to Campaign Deliverables: Disputes based on personal disagreements or unprofessional behavior not directly tied to the campaign’s deliverables.

  • Example: The brand or influencer has a disagreement unrelated to the work itself, such as personality clashes or other non-business-related conflicts.

6. Dispute Mediation Process
The CrownFluence Guarantee mediation process includes the following steps:

1. Dispute Submission: The affected party submits a dispute claim through the CrownFluence support team, providing relevant documentation and outlining the nature of the issue.
2. Review and Evaluation: CrownFluence will review the submitted evidence, the campaign agreement, and any related communications to evaluate the validity of the claim.
3. Resolution Proposal: After review, CrownFluence will propose a fair resolution based on the evidence provided, which may include partial or full compensation for the affected party, or requiring additional action from the other party to fulfill campaign obligations.
4. Final Decision: If both parties accept the proposed resolution, the dispute will be resolved accordingly. If either party disagrees, CrownFluence reserves the right to make a final binding decision in the best interest of platform fairness and integrity.

7. Refund Conditions
Refunds are not covered under the Guarantee except in specific cases where a party fails to uphold their contractual obligations:

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• Brands: Refunds may be issued to brands if an influencer demonstrably fails to deliver on campaign requirements as agreed and does not respond to reasonable follow-up.
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• Influencers: If a brand does not make payment for completed work as specified in the campaign agreement, the influencer may be eligible for compensation facilitated by CrownFluence.

8. Non-Refundable Fees
Please note that CrownFluence’s platform, processing, and transaction fees are non-refundable. The CrownFluence Guarantee only applies to the value associated with campaign deliverables and does not extend to any platform fees paid by brands or influencers.

9. Exclusions from the CrownFluence Guarantee
The CrownFluence Guarantee does not apply to disputes involving:

• Disagreements about subjective elements such as creative style, unless specified clearly in the campaign agreement
• Personal grievances not directly related to campaign deliverables or payment
• Requests for refunds that do not meet the documented requirements specified above

10. Limitations of Liability
CrownFluence will make every effort to mediate disputes fairly; however, the CrownFluence Guarantee does not provide any implied warranties. Our platform is not liable for losses, damages, or missed opportunities resulting from campaign disputes or failures, outside of what is specifically addressed in the mediation process.

11. Changes to the CrownFluence Guarantee
CrownFluence reserves the right to amend this Guarantee Policy at any time to reflect updates in our platform practices or regulatory requirements. Any significant changes will be communicated through the platform, and users are encouraged to review the Guarantee Policy periodically.

Contact Information
For assistance with disputes or questions regarding the CrownFluence Guarantee Policy, please contact us at:
CrownFluence, Part of CrownThrive LLC
Pittsylvania County, Gretna, Virginia
Email: contact@crownthrive.com

Acknowledgment
By using CrownFluence, you acknowledge that you have read, understood, and agree to abide by the CrownFluence Guarantee Policy for dispute mediation. This policy serves as a framework to support fair and effective campaign management on the platform.